Operations Manager - Transport Hub (Children's Services)

📍 Location: Perceval House
🏢 Office Presence: Minimum 2 days per week
📅 Contract: 3 months initial (likely extension)
⏰ Start Date: ASAP
💼 Rate: £28.60 PAYE | £38.19 Umbrella

We're seeking an experienced Operations Manager to join a busy, high-impact Transport Hub within Children's Services. This is a pivotal role focused on ensuring the safe, compliant, and efficient delivery of transport services to children and vulnerable adults.

You'll work closely with senior leadership, managing day-to-day operations and driving continuous service improvement while maintaining the highest standards of safeguarding and customer care.

• Lead and oversee the daily operations of a fast-paced transport service
• Line manage staff and coordinate large-scale frontline teams, including transport officers and passenger assistants
• Support commissioning activities including procurement, contract management, and provider negotiations
• Ensure safeguarding, compliance, and health & safety standards are consistently met
• Drive service improvements through performance monitoring, reporting, and stakeholder engagement
• Act as deputy to the Head of Passenger Transport when required

We're keen to hear from candidates who bring:

• ✅ Operations Management experience within a complex, high-volume service
• ✅ Strong line management skills, with the ability to lead, motivate and develop teams
• ✅ Experience within commissioning, procurement, or contract management environments

• Experienced working at a senior level within a public sector or similar environment
• Confident managing competing priorities in a demanding frontline service
• Skilled communicator able to engage with a wide range of stakeholders
• Strong understanding of compliance, safeguarding, and service delivery standards

• Make a real difference supporting children and vulnerable individuals
• Join a collaborative and purpose-driven team
• Opportunity for contract extension and career progression
• Hybrid working model with a central office location

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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