Order Processor

Order Processor – Doncaster – up to £30k plus bonus

Our client is a growing local manufacturer who are focused on delivering the best service and products to customers in a range of sectors. They need a strong order processor and customer services administrator who is used to providing the best customer experience, ensuring long term success and steady growth.

The duties of the order processor / customer services exec, include:

Processing orders and answering customer queries via email and over the phone.

Communicating effectively with customers on the status of their orders, including actively contacting customers directly to ensure maximum customer satisfaction.

Ensuring orders are input accurately, liaising regularly with other colleagues in sales, warehousing and purchasing as well as speaking with suppliers to gain up to date information.

Handling queries and complaints with efficiency and calm accountability.

To apply for the order processor / customer services exec position, you will need to have:

Experience of admin within a sales office, providing excellent customer services.

Excellent communication skills and strong computer skills, fully competent with all relevant software applications (MS Office Word & Excel, Outlook etc.).

A team player, enthusiastic, motivated, displays and instils in others a positive attitude!

100% commitment, 100% of the time; prepared to go the extra mile to achieve results.

Benefits of the order processor / customer services role include a salary of up to £30k plus company profit share bonus paid quarterly

Hours: 39 hours per week

Hours: 7.30am to 4.30pm Mon to Thurs – finishing at 2.30pm on Fridays

Breaks: 40 mins for lunch Mon to Thurs and 20 minutes on Fridays

Holidays: 25 plus stats (usually 8)            

The future: Solid and growing, full order book, longevity and stability

Environment: A family-owned business, employee first approach

Travail Employment Group is acting as an employment agency in this instance.