Parts Advisor
Kemp Recruitment Ltd
Hourly Rate: £13.50 – £15.50
Location: Boston
Hours: 39 hours per week
Role Overview
We are looking for a proactive and customer-focused Parts & Retail Advisor to join a busy agricultural machinery business. Reporting to the Parts & Retail Manager, you will play a key role in supporting day-to-day enquiries for agricultural and specialist vegetable machinery parts from both customers and internal technicians.
Key Responsibilities
- Respond to customer and technician enquiries regarding machinery parts
- Accurately process sales orders and organise dispatch
- Provide clear and reliable product advice and information
- Deliver excellent customer service across face-to-face, telephone, and email channels
- Handle cash and card payments with a high level of accuracy
- Maintain an organised and professional retail/showroom environment
- Excellent communication skills with a professional and approachable manner
- Strong knowledge of agricultural and specialist vegetable machinery
- Confident dealing with the general public and building long-term customer relationships
- Good understanding of agricultural machinery parts and products
- Previous experience in a retail or showroom environment (desirable)
- Ability to work effectively in a fast-paced environment and remain calm under pressure
- Confident communicator across face-to-face, email, and telephone channels
- Competent IT skills, including email and basic internet use
- High attention to detail and accuracy
- 32 days’ holiday (including bank holidays)
- Company sick pay scheme & Death-in-service cover
- Workplace pension & Staff discount scheme
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