Patient Service Administrator

Patient Service Administrator – Remote role


Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider.

The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.


Responsibilities as a Customer Administrator:
 

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.

• Booking appointments for customers as required.

• Working through email enquiries and escalating as required.

• Dealing with enquiries, answering queries, calls and escalating to relevant departments.

• Appropriately and sensitively deal with professionals, customers and clients.

• Always adhere to strict policies regarding confidentiality and compliance.

• Ensuring all information is recorded accurately on your system.

Requirements:
 

• A minimum of 1 years relevant Administration experience.

• Experience using MS office.

• Good communication skills.

• Ability to prioritise.

• Clear understanding of confidentiality and handling sensitive information.

• Self-sufficient and a problem solver.

• Happy to undertake a DBS check.

The Role:
 

• Fully remote, home based (all IT equipment will be provided).

• Monday – Friday, 9am – 5pm with 1 hour for lunch.

• Salary of £24,500

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV.