Quality Manager

Our client, a well known manufacturer is looking We are seeking an experienced Quality Manager to join a manufacturing business and take ownership of quality activities across the shop floor. This is a highly visible role that requires a hands-on individual who is comfortable being present in the production environment, engaging with operators, customers, auditors, and stakeholders to ensure the highest quality standards are achieved and maintained.

The successful candidate will act as the key link between the manufacturing operation and the end customer, ensuring quality requirements are understood, communicated, and delivered throughout the production process.

Roles & Responsibilities

• Maintain a strong presence on the manufacturing shop floor, promoting a culture of quality and continuous improvement.
• Lead and manage all quality assurance and quality control activities across production operations.
• Prepare for, coordinate, and lead internal, customer, and third-party audits.
• Ensure compliance with relevant quality standards, customer specifications, and regulatory requirements.
• Act as the primary point of contact for customers and end users regarding quality matters.
• Liaise directly with customers to understand quality expectations, investigate concerns, and implement corrective actions where required.
• Drive root cause analysis and corrective/preventive action (CAPA) activities to address quality issues.
• Monitor key quality metrics and report performance to senior management.
• Support production teams with quality-related problem solving and process improvement initiatives.
• Develop, maintain, and improve quality management systems, procedures, and documentation.
• Lead continuous improvement projects focused on reducing defects, improving process capability, and enhancing customer satisfaction.
• Manage customer complaints and non-conformance investigations through to successful resolution.
• Coach and mentor operational teams on quality standards, best practices, and compliance requirements.

The Requirements

• Proven experience in a Quality Manager role within a manufacturing environment.
• Strong understanding of quality management systems and auditing processes.
• Experience leading internal, external, customer, and certification audits.
• Comfortable working directly on the shop floor and engaging with production teams.
• Ability to build strong relationships with customers, suppliers, and internal stakeholders.
• Strong knowledge of root cause analysis methodologies and continuous improvement tools.
• Excellent communication and stakeholder management skills.
• Ability to interpret technical specifications, customer requirements, and quality standards.
• Strong organisational skills with the ability to manage multiple priorities.