Regional Director (KAPD)

Regional Director (KAPD)

Contract: Healthcare
Location: Birmingham - flexible for candidates based between Birmingham and the North West
Hours of work: 37.5
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Regional Director to join its growing Healthcare segment.

Job Overview

This is a senior, permanent leadership role covering the Midlands and North West region, with responsibility for driving operational excellence, customer satisfaction, commercial performance, and sustainable growth across a portfolio of healthcare accounts.

Working within the framework of the Reimagining Healthcare Strategy, the role supports the NHS 10-Year Plan by ensuring high-quality, customer-focused service delivery and strategic account development across complex healthcare environments.

Job Description

The Regional Director (KAPD) is responsible for leading the development and performance of the region across customer relationships, service delivery, business performance, safety, people engagement, and sustainable growth.

The role provides strategic leadership to senior account teams, ensuring consistency of approach, strong stakeholder engagement, and effective translation of customer insight into service solutions.

Key Responsibilities

• Lead a portfolio of Key Account Managers, Key Account Directors and/or Key Account Portfolio Managers, with full accountability for people leadership, operational delivery and financial performance (P&L).
• Maintain a strong strategic customer focus, ensuring customer information is accurately structured, accessible and maintained within CRM systems and other business tools.
• Lead, mandate and monitor the effective use of the Account Development Process and associated account plans across the region.
• Support teams in translating customer insights and business intelligence into relevant service propositions and solutions.
• Drive continuous stakeholder engagement to ensure alignment between customer stakeholders and internal teams, using account development plans as the central focus.
• Promote high levels of engagement through clear, consistent and tangible communication across all teams.
• Ensure full compliance with safety, governance and operational standards within critical healthcare environments.
• Contribute to the ongoing growth and strategic direction of the Healthcare segment across the region.

Person Specification

• Proven experience leading senior managers or leaders, with accountability for performance through others.
• Hard FM experience or PFI experience (one is mandatory).
• Background in facilities management, service-led or supplier-managed environments.
• Experience operating within a large, complex matrix organisation with multiple stakeholders.
• Several years’ experience in customer relationship management, including sales and/or consultancy-led engagement.
• Strong experience in budgeting, financial management, reporting and performance management.
• Demonstrable experience managing SLAs, KPIs and service performance frameworks.
• Confident MS Office user with strong reporting, analysis and presentation skills.
• Full UK driving licence required, with travel to client sites approximately three days per week (car or car allowance provided).