Regional Support Associate

Regional Support Associate - Single Family Housing Job description

35k (travel will be reimbursed)

Derby, Northampton and Essex - will need to drive across all 3 sights.

Permanent, 9:00-5:30, Full time

Covering areas such as Derby, Northampton and Essex and reporting to the a Regional Manager, the Single-Family Homes Divisional Support Associate will provide comprehensive administrative and operational support to ensure smooth delivery of services across the division. This role combines customer service, coordination, and on-site responsibilities to maintain high standards of property management and client satisfaction

Job requirements

Key Tasks

Administrative & Customer Service:
* Act as the first point of contact for customer inquiries, providing timely and professional responses.
* Maintain accurate records of customer interactions, appointments, and service requests.
* Prepare and update documentation related to property management and compliance.
Viewing Coordination:
* Assist with scheduling and confirming property viewings with clients and agents.
* Ensure properties are prepared and presentable for viewings.
* Liaise with internal teams to manage viewing calendars efficiently.

Inventory & Defect Management:
* Conduct property inventories and maintain detailed records.
* Perform defect checks and report findings to relevant teams for resolution.
* Track progress of repairs and ensure timely completion.

Supplier & Contractor Organisation:
* Coordinate with suppliers and contractors for maintenance, repairs, and property services.
* Manage supplier schedules and ensure compliance with company standards.
* Monitor service quality and escalate issues where necessary.

On-Site Responsibilities:
* Attend properties for inspections, inventories, and defect checks.
* Oversee contractor work and verify completion to required standards.
* Support operational activities during peak periods or urgent situations.

General Responsibilities
* Act at all times in line with the Company Values, integrating these in to all work practices.
* Participate in team, departmental and corporate project and planning processes as required.
* To observe the highest possible standards in relation to customer confidentiality and in
compliance with Data Protection legislation.
* To act as an ambassador for them in your conduct during working hours and in all
contact with customers and third parties connected with the business.
* Support the Marketing Team to implement engaging community building events for residents
* To undertake any other duties as are reasonably requested from time to time

Specifications

Essential

* Access to a car to travel to sites (mileage will be reimbursed at government rate)
* Full UK Driving Licence
* Strong organisational and time-management skills.
* Excellent communication and customer service abilities.
* Proficiency in Microsoft Office and property management systems (training provided).
* Ability to work independently and as part of a team.
* Previous experience in property management or a similar role is desirable.
* Highly organised, deadline-driven, and able to manage multiple roles simultaneously.
* Comfortable working autonomously and taking ownership of processes..
* Actively embrace and work within the Company Values.
* Take responsibility for your own learning and development
* Able to show an understanding of and commitment to good customer care.
* Self-motivated, with high energy and enthusiasm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.