Repairs Administrator
Service Care Solutions
Location: Doncaster DN2 - Office based
Contract Type: Temporary ongoing
Hours: Full time 37.5 hours per week
We’re currently recruiting for a Repairs and Maintenance Administrative Assistant to support a busy Property Services team delivering responsive repairs, planned maintenance, and compliance activity across housing stock.
This is a fast-paced, customer-facing admin role suited to someone who thrives in a structured environment where accuracy, organisation, and communication are critical.
Key Duties and Responsibilities:
- Provide administrative support across responsive repairs, voids, gas servicing, and planned maintenance
- Raise and manage work orders, ensuring correct allocation, priority, and coding
- Process purchase orders, invoices, and payments accurately
- Act as a first point of contact for residents, handling queries via phone and email
- Schedule repairs, rebook appointments, and coordinate with operatives and contractors
- Maintain accurate records across internal systems (CRM, document management, work order systems)
- Monitor outstanding jobs to ensure KPIs and service standards are met
- Support compliance processes including certification, safety checks, and audit trails
- Assist with reporting, performance tracking, and general admin duties
- Proven experience in a busy administrative role
- Strong IT skills (databases, spreadsheets, CRM systems)
- Experience dealing with customers via phone and email, including handling challenging queries
- High attention to detail with strong organisational skills
- Ability to prioritise workload and meet deadlines in a pressurised environment
- Confident communicator with a customer-first approach
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
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