Repairs Manager

Repairs Manager – Social Housing – Permanent Role
£50,000 – £55,000 + Benefits
Location: Kingston upon Thames

The Role

We are seeking an experienced Repairs Manager to oversee day-to-day responsive repairs and maintenance operations within a social housing portfolio based in Kingston upon Thames.

This is a key role responsible for managing teams, contractors, and service delivery to ensure high-quality, compliant, and customer-focused repairs services.

Key Responsibilities

• Manage the delivery of responsive repairs and maintenance services
• Lead and supervise operatives, subcontractors, and office staff
• Ensure KPIs, SLAs, and performance targets are consistently met
• Oversee scheduling, resource allocation, and workflow efficiency
• Monitor budgets, costs, and contractor performance
• Ensure compliance with all health & safety and housing regulations
• Handle escalated complaints and ensure strong customer satisfaction
• Produce reports on performance, costs, and service delivery

Requirements

• Proven experience in a Repairs Manager or similar role within social housing
• Strong knowledge of responsive repairs and maintenance operations
• Experience managing direct labour and subcontractors
• Understanding of housing regulations and compliance requirements
• Excellent organisational and leadership skills
• Strong communication and customer service abilities
• Ability to manage budgets and performance targets effectively
• Full UK Driving Licence

What We Offer

• Salary between £50,000 – £55,000 per annum
• Company benefits package (pension, holiday, etc.)
• Career progression opportunities
• Stable, long-term role within a growing organisation
• Supportive team environment

Location

Office-based with site visits across Kingston upon Thames and surrounding areas.