Retentions and Renewals Manager

Retention & Renewals Manager (12 Month FTC – Maternity Cover)

Location: Sheffield City Centre, Hybrid Working

Type: 12 Month FTC – Maternity Cover

This is an excellent opportunity to lead an established customer-facing team focused on delivering measurable customer value, strengthening engagement, and driving long-term customer retention and renewals.

We are delighted to be recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation with their Head Office in Sheffield City Centre.

The Opportunity

You will inherit a high-performing team, maintaining momentum while embedding a proactive, value-led approach to customer engagement.

The role combines strong people leadership with commercial awareness, ensuring customers fully adopt solutions, recognise ongoing value, and successfully renew.

Key Responsibilities

• Lead, coach and develop a customer-facing team (c.10–15 people)
• Drive proactive customer engagement focused on adoption, retention and renewals
• Own renewal planning, retention strategy, and churn risk mitigation
• Establish clear coaching rhythms and performance expectations
• Use customer insight and data to improve engagement and outcomes
• Collaborate cross-functionally with Sales, Product, Marketing and Support teams

About You

• Candidates must come from a Retentions or Renewals background
• Proven experience leading customer-facing teams within Retention, Renewals, Customer Success or Account Management environments
• Strong coaching and leadership capability with a structured management approach
• Experience driving customer engagement and long-term retention strategies
• Commercially aware with strong ownership of renewal performance
• Comfortable working in a fast-paced, evolving environment
• Able to build trust, maintain high standards and lead with a customer-first mindset

Package

• Very Competitive 
• Hybrid working
• Sheffield city centre location
• 12-month fixed-term contract (maternity cover)