Sales Administrator

Sales Administrator Part Time of Full Time.

• Job Title: Sales Administrator
  Location: Norwich City Centre
• Full onsite (No hybrid or remote)
  Salary: £26,000 – £30,000 per annum (depending on experience) + benefits (Pro rata if part time)
• If full time, 37.5 hours per week, Monday-Friday
• Fully office based.
• Free city centre daily parking. (You will have your parking space)
• Excellent benefits/perks.
• Easily accessible from major Norwich City Centre bus routes.
• 25 days holiday plus public holidays + up to 3 days Long Service entitlement
• Birthday day off
• Enhanced Workplace Pension
• Group Life Insurance
• Employee Assistance Programme – free access to wellbeing and support tools
• GP24 – free unlimited 24/7 access to a GP
• Training and development opportunities
• Electric vehicle charging points
• Fully air-conditioned offices
• Monday Motivation – Free treats on Mondays
• Access to discounted local bus travel

About Us:

My Norwich City Centre client, is seeking an organized and proactive Sales Administrator to join their commercial team and keep their daily operations running smoothly.

The Role:

As a Sales Administrator, you will be the backbone of their clients sales department. You will act as the vital link between their clients data and IT teams, and their valued clients. Your primary focus will be processing customer orders efficiently, handling inquiries, and keeping their databases flawlessly updated. This is a critical role to maintain accurate records of sales orders, sales pipelines, renewals activity, meeting activity and reports for the Board, amongst other administrative tasks such as invoicing and liaising with the wider Team.

Key Responsibilities:

• Process orders: Input, track, and verify customer orders accurately in their clients system.
• Support customers: Answer incoming phone calls and emails regarding quotes, stock availability, and delivery updates.
• Manage CRM: Keep client records and the sales pipeline meticulously up to date.
• Handle finance admin: Raise invoices, track contract renewals, and assist with basic credit checks.
• Support field sales: Provide administrative help and generate basic weekly sales reports for the management team.

What We Are Looking For:

• Experience: Strong experience in a sales administration, office administration, or customer service role.
• Tech skills: High proficiency in Microsoft Office (especially Excel) and experience using a CRM system.
• Communication: Exceptional verbal and written communication skills with a confident phone manner.
• Organization: Incredible attention to detail and the ability to multitask in a fast-paced environment.
• Education: Good baseline education, specifically in GCSE English and Maths (or equivalent).