Sales Support Administrator

Working for a global manufacturing company within their prestigious, modern office, the Sales Support Administrator acts as a key link between customers, Business Development Managers and internal departments to ensure a high level of service and efficiency.

This is a new role due to growth and the Sales Support Administrator will join a small, highly motivated team to support the continued success of the wider business. Working Monday to Friday, the Sales Support Administrator will be rewarded with 31 days holiday including Bank Holidays, life assurance, private medical insurance, pension scheme, and access to a benefits platform. 

To apply for this fantastic role, you will have experience within administration, sales processes and order management with skills in Salesforce, SAP, or a similar system.

Main Responsibilities

• Support with Sales Support activities, co-ordinate with internal departments such as sales, finance, production, customer services and also externally with customers
• Provide administration, maintenance and support for customer queries
• Liaise with finance on new account set ups, apply pricing and charges, along with specific product visibility
• Liaise with finance regarding business case requests from Business Development Managers (improved discount terms, retrospective payments for customers, etc)
• Create contractual agreements, set up contractual terms for retrospective and clawback payment/invoices for specific customers
• Liaise with 3rd party equipment providers, where there is a contractual agreement in place
• Amend discounts and charges on internal systems in agreement with Business Development Managers
• Set up DHL and DX shipment/collections for products
• Maintain Loyalty Points Scheme
• Pricing reconciliation and raise credits where applicable
• Apply product offers to specific customer accounts in agreement with Business Development Manager requests
• Place orders via SAP software for equipment and consumables
• Produce sales reports using various reporting tools (PowerBi, Cognos)

Experience and skills required

• Experience of working within either sales support, administration or customer service
• Experience of working with systems including Salesforce, PowerBi, SAP, DocuSign
• Familiarity with sales processes and order management

• Strong organisational and multitasking skills
• Excellent communication (written and verbal)
• Attention to detail and accuracy
• Customer focused mindset
• Good relationship builder/ team player
• Able to work on own initiative and good problem-solving skills

KEYWORDS: sales support, Salesforce, SAP, PowerBI, Cognos, administration, orders

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.