Scheduling Team Lead

We are looking for a Scheduling / Planner Team lead to work for a Tier 1 contractor within Social Housing / Property Services with the skills needed listed below.

Scheduling Team Lead Responsibilities

• Manage all resource planning activities to ensure maximum efficiency
• Enable K.P.I’s to be met weekly by ensuring all jobs and appointments are met
• Check K.P.I performance weekly and analyse service failures to implement solutions
• Providing customer service to residents and customers
• Dealing with queries from residents, changing appointments
• Assist when required to undertake customer satisfaction surveys
• Attend meetings as requested and deliver service updates to your team at your internal meetings
• Follow the company’s policies and procedures at all times
• Assisting with people management issues
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

About You:

• Call centre environment
• Maintenance/ repairs background
• Excellent Telephone Manner
• Customer Service focused
• Excellent Communication skills
• Ability to identify problems
• Ability to identify customers’ needs
• Ability to work under pressure
• People Management

Salary: £34,000

25 days’ annual leave + bank holiday

Long-service awards recognising key milestones

1 paid volunteer day per year

Training, support and progression