Senior Business Analyst

Job Title: Senior Business Analyst

Rate: £450 - £500 per day (Umbrella)
Location: Newham (Hybrid working available)
Contract: Interim, 6 months initially with view for further extension thereafter (up to 1 year possibly longer)

Overview

Our client is recruiting for two Senior Business Analysts - one to support the Adult Social Care team and one for the Children's Services team.

They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements, and supporting the successful delivery of the system across both service areas.

Key Responsibilities

• Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives
• Review current processes and identify areas for improvement to support service transformation and system optimisation
• Work with operational, practice, commissioning, finance, digital and data teams to understand current processes, pain points and opportunities for improvement
• Translate business needs into clear requirements, user stories, process maps and functional specifications to support solution design and delivery
• Support design decisions by assessing business, process, data and reporting impacts, ensuring solutions are practical, compliant and user-centred
• Build strong relationships with stakeholders, suppliers and project team members to support delivery and adoption
• Support implementation activities including testing, data migration readiness, training inputs and business readiness

Job Context

• Reporting into the relevant Programme or Project Lead for the implementation workstream
• Working closely with service leads across Adults' and Children's Social Care, digital and data teams, suppliers and wider programme stakeholders
• Supporting delivery across the full lifecycle: discovery, design, build, testing, deployment and transition to business-as-usual
• Operating within governance, policy, data protection and regulatory frameworks relevant to social care
• Managing competing priorities and engaging a wide range of stakeholders across the organisation
• Supporting identification of process, data, reporting and integration requirements

Key Tasks & Accountabilities

• Elicit, document and manage business requirements, ensuring full traceability from business need through to delivery
• Analyse current and future state processes and produce detailed process maps, gap analyses and recommendations
• Facilitate workshops, interviews and stakeholder sessions to validate requirements and support decision-making
• Work with suppliers and internal teams to translate requirements into functional and non-functional specifications
• Support data migration and reporting by identifying data requirements, dependencies and quality considerations
• Define acceptance criteria, test scenarios and scripts; support and lead user acceptance testing (UAT)
• Assess change impacts and support implementation, training and business readiness activities
• Produce high-quality documentation including requirements packs, process maps, options appraisals and governance papers
• Support management of risks, issues, dependencies and actions across the business analysis workstream
• Undertake additional duties as required within the scope of the role

Person Specification

Knowledge

• Strong understanding of business analysis methodologies, requirements gathering and process mapping
• Understanding of social care services (Adults' and/or Children's) within a local authority setting
• Awareness of data protection, information governance and confidentiality requirements
• Understanding of system implementation lifecycles
• Previous experience working with Liquid Logic or Mosaic (highly desirable)

Experience

• Proven experience delivering business analysis within complex transformation or system implementation programmes
• Experience gathering and documenting business, functional and non-functional requirements
• Strong process mapping and service redesign experience
• Experience supporting testing activities including UAT and defect resolution
• Experience producing high-quality documentation for varied audiences
• Experience working within social care or local government environments

Skills & Abilities

• Strong analytical and problem-solving capability
• Excellent stakeholder engagement and workshop facilitation skills
• Ability to use process mapping tools such as MS Visio
• Strong communication and documentation skills
• Ability to influence across operational, technical and senior stakeholders
• Ability to manage competing priorities and deliver to deadlines
• Proactive, adaptable and detail-oriented approach

Additional Information

• Hybrid working is available, with an expectation of on-site presence in Newham as required
• Flexibility may be required to support programme delivery, workshops and implementation activity

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