Senior Business Analyst

Senior Business Analyst – Housing Improvement Programme

Guildford | £450 InIR35 - Hybrid

We’re looking for a Senior Business Analyst who can get under the skin of how housing services work and help us make them better. This role sits within our Housing Improvement Programme - a major piece of work focused on strengthening governance, compliance, safety and service delivery across the whole housing function.

What the role involves

You’ll work across several housing workstreams - repairs, voids, lettings, compliance, tenancy management and more -  helping us understand what’s happening now and what needs to change.

Your day-to-day will include:

• Running workshops and engaging with teams to understand how things really work

• Gathering and translating business requirements into practical, usable solutions

• Mapping and improving end-to-end processes (repairs, voids, compliance workflows, tenancy processes etc.)

• Supporting the rollout of compliance policies and building tools for assurance and monitoring

• Standardising tenancy-related processes so they’re consistent, compliant and easier to deliver

• Recommending system and process changes that improve outcomes for residents and staff

• Acting as the link between operational teams, project teams and senior stakeholders

• Maintaining BA artefacts such as process maps, requirements logs, SOPs, RACI charts and benefits tracking

• Supporting system integrations and understanding how they impact business processes

Experience in housing systems, user research or service design is a bonus, but not essential.

What we’re looking for

We need someone who is:

• Experienced in business analysis, ideally within local government, housing or transformation

• Confident working with data, spotting patterns and using insight to shape decisions

• Comfortable managing multiple priorities in a fast-paced environment

• Strong on communication and able to influence at all levels

• Proactive, curious and focused on improving services for residents