Senior Facilities Manager
Build Space Group Ltd
Location: Stratford, East London
Salary: £75,000–£95,000 DOE
Bonus: 10%
The OpportunityAn exceptional opportunity has arisen for an experienced Senior Facilities Manager to join the Centre Management team at a prestigious shopping centre in Stratford, East London.
This is a senior leadership position offering responsibility for the strategic and operational management of all hard services, contractor performance, compliance, sustainability initiatives, and budget control across a high-profile retail asset. The successful candidate will play a key role in maintaining the centre's premium standards while driving operational excellence, innovation, and continuous improvement.
Candidates currently operating at Senior Facilities Manager, Lead Facilities Manager, Principal Facilities Manager, or Facilities Manager level with relevant experience within a retail or commercial environment are encouraged to apply.
The RoleAs Senior Facilities Manager, you will:
- Lead and manage all hard services operations, ensuring exceptional service delivery across the asset
- Oversee Planned Preventative Maintenance (PPM) programmes and asset lifecycle planning
- Manage specialist contractors and service providers, driving performance and compliance
- Conduct regular site inspections and ensure high standards of workmanship and presentation
- Lead contract management, procurement activities, tender processes, and service level agreements
- Take ownership of health & safety compliance, CDM regulations, statutory obligations, and audit readiness
- Manage service charge budgets, forecasts, and operational expenditure
- Identify and implement cost-saving and efficiency initiatives without compromising service quality
- Drive sustainability programmes and environmental best practice initiatives
- Provide leadership, coaching, and support to the wider facilities team
- Build strong relationships with internal stakeholders, occupiers, contractors, and client representatives
- Contribute to the overall operational strategy and performance of the shopping centre
- Proven Facilities Management experience within a complex retail, shopping centre, or commercial property environment
- Experience operating at Senior Facilities Manager, Lead Facilities Manager, Principal Facilities Manager, or equivalent level
- Strong contractor management, procurement, and contract negotiation experience
- Excellent knowledge of health & safety legislation, statutory compliance, and risk management
- Demonstrable experience managing substantial budgets and delivering value-driven solutions
- Strong leadership, stakeholder engagement, and communication skills
- Sound technical knowledge of building services, hard services operations, and M&E systems
- Strong electrical engineering knowledge gained through hands-on experience and/or a recognised electrical qualification
- Experience managing electrical infrastructure, statutory electrical compliance, and specialist electrical contractors within a large commercial or retail environment
- A proactive approach to problem-solving and continuous improvement
- NEBOSH or IOSH
- Recognised electrical qualification (City & Guilds, HNC/HND, NVQ, Degree, or equivalent) OR significant electrical engineering experience within a facilities management environment
- Strong understanding of statutory compliance and health & safety regulations
- Additional M&E qualifications
- Legionella awareness/training
- Professional memberships or relevant industry accreditations
- Competitive salary package of £75,000–£95,000 DOE
- 10% annual performance bonus
- Opportunity to work within a high-profile retail destination
- Senior-level role with significant influence over asset performance and operational strategy
- Excellent career development opportunities within a dynamic and successful environment
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