Senior Motor Claims Handler (FNOL)

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Motor Claims Handler to take ownership of more complex First Notification of Loss (FNOL) and accidental damage claims, and to help raise the bar across the team.

If you have solid motor claims experience and want a new challenge with a company that rewards achievement and fully funds your professional development, this could be the role for you.

What you'll be doing:

- Manage a varied caseload of FNOL and accidental damage claims independently, from notification through to resolution.

- Handle higher-value and more complex files with confidence.

- Act as the main point of contact for policyholders and brokers, setting the standard for service.

- Support and mentor less experienced colleagues, sharing best practice.

- Identify, investigate and escalate suspicious activity or potential fraud.

- Ensure full compliance with internal policies and regulatory requirements.

What you'll need:

- A minimum of 2 years' motor claims experience (required for the upper end of the salary range).

- Proven ability to manage a caseload independently and resolve complex claims.

- Excellent communication, negotiation and relationship-building skills.

- Strong attention to detail and a confident systems user.

- GCSEs (or equivalent) at grade C/4 or above in English and Maths.

- Holds, or is working towards, the CII Certificate (fully funded).

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.

- Annual salary reviews and a recognition bonus of up to GBP300.

- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.

- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.

- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.

- Contributory pension and a GBP1,000 refer-a-friend bonus.

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.

- Active sports & social club and on-site Mental Health First Aiders.

- A Living Wage and Living Hours employer, and Disability Confident Committed.

To apply, send your CV and we'll be in touch to talk through the next steps.