Senior Sales Operations Manager

Job Title: Senior Sales Operations Manager

Location: Manchester Hybrid

Salary: Up to circa £80,000

Benefits:

• 25 days' holiday (rising to 30 with service) + your birthday off
• Generous matched pension + life assurance
• Private medical cover (Bupa)
• Holiday buy/sell scheme (up to 5 days)
• Eye care support + Employee Assistance Programme
• Recognition awards + regular social events
• Strong learning & development opportunities

About the position of Senior Sales Operations Manager:

A brilliant opportunity for an experienced Operations leader to join a growing financial services business in a newly created, high-impact role. Sitting as one of three Senior Managers, this position is key to bringing operational structure, process discipline, and alignment across multiple locations and product lines. You'll need a strong background in lending (ideally within an intermediary-led environment), proven experience leading cross-functional teams, and a track record of driving process improvement within a fast-paced, regulated setting.

This role suits a highly collaborative leader who is comfortable getting into the details, improving how things work, and working closely with other senior stakeholders to deliver a consistent, high-performing operation.

Responsibilities for the position of Senior Sales Operations Manager:

• Lead and develop the Sales Operations team, delivering against SLAs, KPIs, and customer outcomes
• Drive operational excellence by improving processes, efficiency, and performance
• Collaborate closely with senior leaders to ensure alignment across locations and product lines
• Act as the operational lead, bringing structure and consistency across the function
• Identify and resolve operational challenges, driving continuous improvement
• Support business change initiatives, including systems and process transformation

Experience required for the position of Senior Sales Operations Manager:

• Proven experience in Sales Operations or Operations Leadership
• Background in lending environments (e.g. mortgages, second charge, specialist lending, intermediary-led)
• Experience leading cross-functional teams in a regulated, fast-paced setting
• Strong knowledge of operational processes, SLA/KPI management, and continuous improvement
• Exposure to change/transformation projects and/or systems or platform implementation (desirable)
• Strong stakeholder management and ability to work collaboratively at a senior level
• Hands-on, detail-oriented approach with a focus on operational delivery and execution

For more information regarding the role of Senior Sales Operations Manager, contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.