Service Administrator

Service Administrator
£28,500 | Full Time | Monday–Friday | 8:30am–4:30pm or 9am–5pm (rota basis)

Elevation Recruitment are excited to be working exclusively with a growing and evolving business in Rotherham looking to add an experienced Service Administrator to their busy and supportive service team.

This is a fantastic opportunity for someone who thrives in a fast-paced scheduling and coordination environment and enjoys building strong working relationships with both customers and engineers.

Benefits

• £28,500 salary
• Free parking
• 25 days holiday plus bank holidays
• Christmas and summer socials
• Growing business investing in systems and people

You’ll be joining a genuinely friendly and collaborative team who support each other daily. The business is investing heavily in systems, people, and growth, making this an exciting time to join.

The Role

You’ll be responsible for coordinating field service engineers, managing diaries, prioritising workloads, and ensuring customers receive excellent service and communication throughout.

No two days are the same - priorities can change quickly, so you’ll need to be organised, adaptable, and confident handling multiple tasks and systems at once.

Duties will include:

• Scheduling and coordinating field service engineers
• Managing engineer diaries and reactive changes throughout the day
• Providing updates to customers regarding orders, appointments, and service visits
• Handling service inbox queries including service reports, returns, collections, and order queries
• Liaising with procurement teams, hospitals, care facilities, industrial clients, gyms, and private healthcare customers
• Building strong relationships with engineers and internal teams
• Supporting the wider service function and helping prioritise workloads
• Working across multiple systems including ERP, CRM, and scheduling platforms
• Using MS Excel and internal systems to manage and update information accurately

About You

We’re looking for someone who enjoys being part of a team and brings a positive, proactive approach to work.

• Experience in a similar role
• Confidence using multiple systems, including ERP and CRM platforms
• Strong communication skills and a calm, professional approach with customers
• A team-focused attitude - someone who asks questions, communicates openly, and supports others
• Good organisational skills and the ability to prioritise a busy workload

If you’re looking for a busy, varied role within a company where people genuinely enjoy working together, this could be a brilliant next step – get in touch with Sarah Larkin or Amy Wood to discuss!