Service Advisor

Are you passionate about delivering exceptional customer service? We’re looking for a friendly, enthusiastic, and dedicated Service Advisor to join our client’s team in Shrewsbury.

In this key role, you’ll be the first point of contact for customers, coordinating vehicle service and repair bookings, providing updates, and ensuring every interaction is professional and positive.

Working hours:
Monday to Friday, 8:00am – 5:30pm
Saturday on a rota 8:30am - 12:30pm

What you’ll be doing:

• Welcoming customers with warmth and professionalism — whether in person, over the phone or via email
• Booking vehicles in for service, maintenance and repair work
• Handling customer enquiries and resolving issues efficiently and effectively
• Liaising with workshop, sales, and finance teams to keep customers informed and updated
• Providing clear explanations of work carried out and any additional requirements
• Following up post-service to ensure complete customer satisfaction

What we’re looking for:

• A professional and positive attitude
• Reliability and consistency in your work
• Previous experience in a customer-facing or automotive role
• Experience working with Pinnacle CRM is desirable
• Strong communication and organisational skills

Essential requirements:

• A full, valid UK driving licence is essential