Service Advisor

Service Advisor

Westbury

£29,000 Basic Salary | Up to £32,000 OTE

Monday to Friday, 08:45 – 18:00

One in Four Saturdays, 07:00 – 12:00

The Opportunity

Great service departments don't just happen.

They rely on organised, customer-focused people who can keep customers informed, workshops productive and vehicles moving through the business efficiently.

We're looking for an experienced Service Advisor to join a busy aftersales team in Westbury. This is a fantastic opportunity for someone who enjoys delivering excellent customer service, thrives in a fast-paced environment and takes pride in managing the customer journey from start to finish.

You'll be the key link between customers, technicians and the parts department, ensuring work is completed efficiently while delivering a first-class customer experience.

What You'll Be Doing

• Managing customer enquiries and ensuring exceptional levels of customer service

• Booking vehicles into the workshop and managing appointments effectively

• Maintaining workshop loading and ensuring capacity is utilised efficiently

• Keeping customers updated throughout the repair and service process

• Producing accurate job cards, estimates, invoices and supporting documentation

• Identifying customer requirements and providing accurate costings

• Explaining completed work clearly and professionally to customers

• Identifying appropriate aftersales opportunities, including service plans and additional work

• Producing warranty job cards in line with manufacturer requirements

• Accurately recording retail, warranty, internal and non-chargeable work

• Liaising closely with the Parts Department to ensure parts availability

• Supporting the wider aftersales team to ensure smooth daily operations

What We're Looking For

• Previous experience as a Service Advisor (minimum one year preferred)

• Strong customer service and communication skills

• Previous experience working within an administration or office-based environment

• Excellent organisational skills and attention to detail

• Ability to manage multiple priorities in a busy environment

• Commercial awareness and confidence discussing additional work with customers

• Experience using Kerridge or similar dealer management systems would be advantageous

• Positive attitude and a willingness to learn and develop

What's In It For You?

• £29,000 basic salary

• Up to £32,000 OTE

• Birthday day off

• 23 days annual leave plus bank holidays

• Four times salary death in service benefit

• Auto-enrolment pension scheme

• Enhanced maternity and paternity policies

• Employee Assistance Programme including 24-hour GP access and second medical opinion service

• Wellness programme and Mental Health First Aiders

• Reward and recognition schemes

• Annual appraisal programme

• Manufacturer training and ongoing development opportunities

• Long service recognition and additional annual leave after five years' service

• Branded uniform provided

• Clear career progression opportunities

Why Apply?

This is more than just a Service Advisor role.

It's an opportunity to join a business that invests heavily in its people, supports career development and recognises achievement. You'll be part of a collaborative team where customer service, professionalism and personal growth are genuinely valued.

We Encourage Applications

Research shows that some people are less likely to apply for a role unless they meet every requirement listed in a job advert.

If you have relevant experience and believe you could be successful in this role, we'd encourage you to apply. We're interested in your skills, attitude and potential, not just your CV.

Hiring Process

• CV Review

• Initial Telephone Interview

• Interview with the Aftersales Team

• Offer and Onboarding

If you're an experienced Service Advisor looking for a role where your customer service skills, organisation and professionalism will be valued, we'd love to hear from you.

Forward Assist Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all backgrounds.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.