Service Advisor

Job Title: Service Advisor

Location: Prestige Dealership – Oxford

Salary: £30,000-£35,000 basic – depending on experience - £40,000+ OTE

Hours: Monday to Friday – 1 in 4 Saturday mornings

An exciting opportunity has arisen for an experienced Service Advisor to join a highly successful, award-winning automotive retailer in Oxford.

Working with a premium automotive brand, you'll become part of a professional and customer-focused aftersales team where delivering exceptional service and building long-term customer relationships are at the heart of everything they do.

This is an excellent opportunity for a Service Advisor looking to join a stable, family-owned dealer group that invests heavily in its people and offers genuine opportunities for training, development and career progression.

The Role:

As a Service Advisor, you will be the main point of contact for customers throughout their aftersales journey, ensuring a smooth and professional experience from vehicle drop-off through to collection.

Key responsibilities include:

• Booking vehicles into the workshop for servicing, maintenance and repair work
• Managing customer enquiries both face-to-face and over the phone
• Providing updates on vehicle progress and timescales
• Liaising with technicians and the workshop team to ensure efficient workflow
• Identifying and upselling additional work where appropriate
• Preparing estimates and service documentation
• Delivering a first-class customer experience at every stage

The Ideal Candidate:

• Previous experience as a Service Advisor within a franchised dealership environment is preferred
• Strong customer service and communication skills
• Ability to work effectively in a fast-paced aftersales department
• Well organised with excellent attention to detail
• Positive, professional and customer-focused approach
• Full UK Driving Licence

Package & Benefits:

• Basic salary £30,000 - £35,000 depending on experience
• Realistic OTE of £40,000 - £45,000
• Monday to Friday 8:00am - 6:00pm
• 1 in 4 Saturday mornings (9:00am - 1:00pm)
• 31 days holiday including bank holidays
• Employee benefits and wellbeing platform
• Discounted vehicle servicing and parts
• Contributory pension scheme
• Life assurance (3x annual salary)
• Ongoing manufacturer and dealer group training
• Clear career progression opportunities

If you're an experienced Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we'd love to hear from you.

Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.