Service Centre Representative

Job Title: Service Centre Representative
Location: Coventry (Hybrid working available after probation)
Job Type: Full-time, Permanent
Hours: Monday to Friday (rotating shifts)

Shift Pattern:

• 7:30am – 4:00pm
• 8:00am – 4:30pm
• 8:30am – 5:00pm

(Rotating weekly)

About the Role:

We are currently recruiting for a Service Centre Representative to join a well-established and fast-paced organisation within the logistics and supply chain sector.

This is a busy and varied role, ideal for someone who thrives in a dynamic environment and enjoys problem-solving, customer interaction and coordination across multiple teams.

Key Responsibilities:

• Acting as the first point of contact for customer queries via phone and email
• Managing and resolving service-related issues efficiently
• Coordinating with internal departments including transport and operations
• Monitoring and updating internal systems with accurate information
• Ensuring high levels of customer service are maintained at all times
• Managing multiple priorities in a fast-paced environment

Requirements:

• Previous experience within a customer service, coordination or administrative role
• Experience within logistics, supply chain or FMCG environments (desirable)
• Strong communication skills, both written and verbal
• Ability to work under pressure and manage a high workload
• Excellent organisational skills and attention to detail
• Proactive and solutions-focused approach

What’s on Offer:

• Competitive Salary
• Hybrid working available after probation
• Supportive and collaborative team environment
• Opportunity to develop within a stable and growing business

Additional Information:

This is a high-volume role that requires resilience and the ability to remain calm under pressure. It is well suited to candidates who enjoy working in a fast-paced, team-focused environment.

Apply now to be considered, or contact us directly for more information.