Service Engineer (South East England)

Pivotal Recruit

A leading manufacturer of gas, electric and solid fuel heating appliances, supplying customers and dealer networks throughout the UK, due to continued growth, are seeking an experienced Field Service Engineer to join their established service team covering East Anglia and the South East, including Cambridge, Peterborough, Chelmsford, Colchester, Ipswich and surrounding areas.

This territory is ideally suited to candidates based in the South East of England, perhaps around Bury St Edmunds, Newmarket, Cambridge, Ely, Ipswich, Colchester or nearby, as they would be ideal locations 

Reporting to the Service Manager and working closely with the wider technical support team, you will carry out warranty work, annual servicing, fault diagnosis and repairs on a range of domestic heating appliances. You will also support dealer showrooms and undertake chargeable servicing and repair work for customers.

This is a field-based role and will involve travel throughout the UK. Overnight stays of up to four nights per week may occasionally be required.

The Role

As a Field Service Engineer, your responsibilities will include:
  • Carrying out warranty repairs on gas, electric and solid fuel heating appliances
  • Diagnosing faults and identifying root causes
  • Determining whether issues relate to manufacturing, installation or user operation
  • Completing annual servicing and preventative maintenance work
  • Servicing and maintaining showroom appliances within dealer networks
  • Recording service activity, technical findings and repair details accurately
  • Processing customer payments for chargeable work completed on site
  • Ensuring all work complies with relevant health, safety and industry regulations
  • Returning faulty components for investigation and testing where required
  • Attending technical and product training courses
About You
You may currently be working as a:
  • Field Service Engineer
  • Service Engineer
  • Gas Engineer
  • Domestic Gas Engineer
  • Heating Engineer
  • Appliance Engineer
  • Combustion Engineer
  • Installation & Service Engineer
To be successful, you will ideally have:
  • Previous field service or maintenance experience within the heating industry
  • Experience servicing heating appliances or similar domestic equipment
  • Strong fault-finding and diagnostic skills
  • Excellent customer service and communication skills
  • Good IT skills, including Microsoft Office and email systems
  • Full UK Driving Licence
  • Ability to work independently and manage your own workloa
If you have a strong heating industry experience but do not hold every qualification listed you are very much still encouraged to apply.

Essential Qualifications
  • CCN1 (Domestic Core Gas Safety)
  • HTR1 (Gas Fires & Wall Heaters)
  • CONGLP1 (LPG Changeover)
  • CPA1 (Combustion Analysis)
  • Current Gas Safe Registration
Desirable Qualifications
  • OFTEC Certification
  • Part P Electrical Safety
  • Electrical Safe Isolation
  • HETAS Certification
  • HETAS H002 / HETAS H003 / HETAS H004 / HETAS H006

Benefits
  • Salary up to £36,750 per annum plus overtime opportunities
  • Fully equipped company van
  • Electric Vehicle Lease Scheme
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Retail, supermarket and leisure discounts
  • Staff discount scheme
  • Enhanced holiday entitlement & Flexitime scheme
  • Ongoing manufacturer training and development
Why This Role?

This is an excellent opportunity to join a respected manufacturer with a strong reputation for quality products, technical excellence and employee development. You'll receive ongoing training, excellent support from an experienced service team and the opportunity to build a long-term career within a growing organisation.

Sounds like a new move for you?  Apply now! 

Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client.
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Application opens at the source listing. Free for jobseekers.

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