Service Manager
Kemp Recruitment Ltd
£59,000 - £63,000 DOE
Monday - Friday
Company Car available
We are currently recruiting for an experienced and motivated Service Manager to lead the daily operations of the depot.
This is an excellent opportunity for a strong leader with a plant engineering background who is passionate about customer service, operational efficiency, and team development.
Key Responsibilities for the Service Manager:
- Oversee the day-to-day running of the depot, ensuring Health & Safety standards are maintained at all times.
- Provide technical support and guidance to field service engineers and customers.
- Ensure all aftersales administration, including warranty claims and parts returns, is completed accurately and efficiently.
- Drive revenue growth across parts sales, servicing, and repair contracts.
- Support Service Controllers to ensure repair work is accurately estimated and converted into commercial opportunities.
- Lead and develop the depot team through appraisals, reviews, and regular communication.
- Organise toolbox talks and ensure engineers remain up to date with technical training.
- Build and maintain strong customer relationships while resolving escalated service issues professionally.
- A strong plant engineering background.
- Previous leadership or supervisory experience within a similar environment.
- Excellent customer service and communication skills.
- The ability to work effectively under pressure and use initiative.
- A professional and flexible approach to work.
- Strong organisational and team management skills.
- Plant Engineering NVQ Level 3 or equivalent (preferred).
- Willingness to travel across the UK & Ireland and overseas when required.
- Commitment to ongoing technical development and training.
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