Service Manager/Team Lead

Description:  The Service Manager is responsible for delivering person centred care; through the efficient management of a number of supported living services and the management of line managers and Support Assistants allocated to them, ensuring compliance with company processes and procedures.

Generic Duties: 

1. Provide leadership to the operations management team to ensure that all our services and staff teams provide the right support which leads to positive outcomes for our service users.
2. Identify and minimise any risks across operations; ensuring the highest priority is given to safeguarding our service users and ensuring they receive the highest standard of care and support.
3. Ensure that the organisation is working in accordance with the CQC single assessment framework and in adherence with all regulatory requirements.
4. Ensure that all services are audit ready and review any learning identified with a service improvement plan with clear timescales to be achieved.
5. Ensure all our services meet the required standards of cleanliness, quality, security and safety for our service users.
6. Proactively identify areas of service improvement across their area of responsibility.
7. Actively engage in all matters relating to staff management and compliance, ensuring that the management team are appropriately supported on all staff related issues.

Qualifications:  

• Minimum 2 years’ experience at management level within a care setting
• Must have experience in managing safeguarding matters
• Knowledge and understanding of the current CQC regulations and standards, including the Single Assessment Framework
• Relevant management qualification in health and social care - Level 3 or equivalent
• Ideally working towards the completion of the Level 5 Leadership and Management qualification in Health and Social Care

Special Attributes/Skills Required:

1. Competence in the use of Microsoft Office and Internet applications
2. Strong English spoken, listening, writing, communication and presentation skills
3. Strong administration skills
4. Full driving licence and use of own car for general business use and to support Service Users