Service Manager

We’re looking for a hands-on Technical Manager /  Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.

What You’ll Do

• Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
• Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
• Manage technical escalations, resolving complex issues quickly and professionally
• Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
• Allocate workloads and prioritise jobs to maximise responsiveness and uptime
• Identify trends, recurring issues and opportunities for continuous improvement
• Work closely with customers and internal stakeholders to deliver a best-in-class service
• Deliver training and upskilling across the team
• Track performance metrics and use data to improve service delivery

Requirements

• Proven experience in field service engineering, with demonstrable leadership experience
• Commercially aware, customer-focused and solutions-driven
• Confident managing escalations and high-pressure situations
• Strong organisational, communication and problem-solving skills
• Experience with service systems (CRM/ERP) and performance reporting
• Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

• High-impact leadership role with real ownership
• Opportunity to shape and improve service operations
• Work in a fast-paced, customer-focused environment

Benefits

• £(phone number removed) Basic
• Based in Worcester with occasional travel to sites.
• Car / Allowance
• Company Bonuses