Service Manager

North | Full-Time | Permanent

We are currently partnering with a growing renewable energy and heat pump specialist to recruit a Service Manager to lead and develop their aftersales and maintenance division.

This is a fantastic opportunity for an experienced service professional to join a business operating at the forefront of the UK's transition to low-carbon heating. The successful candidate will play a key role in ensuring exceptional customer support, driving operational performance, and building a scalable service function to support continued business growth.

Our client is a specialist provider of:

• Air source heat pump systems
• Renewable heating solutions
• Solar and energy technologies
• Commissioning, maintenance, and monitoring services

With a strong reputation for quality installations and customer service, they work across residential and light commercial sectors, delivering sustainable energy solutions throughout the South East.

As demand for renewable heating continues to grow, the business is investing heavily in its service and maintenance operations to support an expanding installed base.

As Service Manager, you will take ownership of the company's service and maintenance department, ensuring the efficient delivery of planned maintenance, reactive support, commissioning assistance, and warranty services.

You will lead a team of field engineers while acting as the key link between customers, technical teams, and senior management.

Key responsibilities include:

• Managing the day-to-day operation of the service department
• Coordinating planned preventative maintenance (PPM) schedules
• Overseeing reactive service and breakdown response activities
• Managing engineer workloads and resource planning
• Ensuring service KPIs and response times are achieved

• Leading, mentoring, and developing service engineers
• Supporting recruitment and onboarding of new engineers
• Delivering performance reviews and development plans
• Promoting a strong customer-focused culture

• Acting as an escalation point for complex technical issues
• Supporting customers through warranty and service-related matters
• Maintaining strong client relationships and high levels of customer satisfaction
• Working closely with installation teams to ensure smooth project handovers

• Ensuring compliance with health & safety regulations
• Maintaining service standards and technical procedures
• Monitoring service quality and implementing continuous improvements
• Supporting manufacturer accreditation and training requirements

• Managing service contracts and maintenance agreements
• Identifying opportunities for additional service revenue
• Supporting the growth of aftermarket and maintenance offerings
• Monitoring departmental budgets and operational performance

We are looking for a technically capable and commercially aware service professional with experience within renewable energy, HVAC, or heating services.

• Currently a Service Manager or similar
• Experience with heat pump commissioning and fault finding
• Knowledge of renewable heating technologies
• Technical qualification in engineering, heating, or building services
• Experience managing service contracts and warranty processes

• Salary £50,000 to £60,000
• Company vehicle or car allowance
• Pension
• Ongoing manufacturer and technical training
• Strong career development opportunities
• Opportunity to join a rapidly growing renewable energy business

This is an excellent opportunity to join a business in a high-growth sector where the service function is becoming increasingly important.

For ambitious individuals, there is genuine scope to progress into:

• Head of Service
• Operations Manager
• Operations Director

As the business continues to expand its presence within the renewable energy market.

This role offers the chance to play a key part in shaping and developing a growing service department within a forward-thinking renewable energy business. You'll combine technical leadership, customer management, and operational responsibility while helping support the UK's move towards sustainable heating solutions.

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy.