Site Lead

Our client is looking for a Site Lead to run the day-to-day operation of their facility in Warminster. The Site Lead will need to have previous operational management or team leadership in a defence or secure environment. In addition, the Site Lead will need to have strong organisational, communication, relationship management, problem-solving and IT skills. You must have security clearance.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Lead the day-to-day operation of the facility
• Ensure contractual service delivery obligations, KPIs and targets are achieved
• Support incident response, escalation management, and operational recovery activities
• Provide effective day-to-day leadership, direction, and supervision of site-based personnel
• Allocate workload, manage priorities, and ensure effective deployment of resources
• Promote accountability, collaboration, and professional standards across the team
• Act as the primary operational point of contact for stakeholders, contractors and colleagues
• Escalate risks, contractual concerns, or service issues appropriately
• Provide accurate operational updates, reports, and service communications
• Ensure operational equipment, systems, and associated assets are prepared and available to support service delivery requirements
• Ensure operational incidents, faults, and service disruptions are recorded, escalated, and resolved through approved processes
• Support planning and coordination of training events, visits, and operational activities
• Ensure site operations comply with policies, procedures, H&S, and legal and contractual obligations
• Support internal audits, investigations, assurance activities, and continuous improvement actions
• Identify opportunities to improve service performance, efficiency, customer experience, and team effectiveness
• Support implementation of business change, service enhancements, or operational improvements

Knowledge, skills and qualifications:

Essential:

• Experience within defence, military support, simulation, or secure operational environments
• Strong experience in a supervisory, team leadership or operational management role
• Previous experience managing people within an operational, technical, defence, engineering, training or service-led environments
• Strong organisational, communication, and problem-solving skills
• Strong stakeholder and customer relationship management skills
• IT proficiency, including Microsoft Office applications
• Ability to work independently with appropriate judgement and accountability
• Have security clearance

Desirables:

• Experience operating within contractual service delivery environments
• Familiarity with technical systems support or equipment availability management
• Relevant leadership or management qualifications
• Health & safety qualification

Salary: £50,000

Benefits: Training, Private medical (covers family), Life Assurance, 25 days hols, Pension (4%)