Sr. Surveyor - Responsive Repairs

An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard.

Client Details

This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction.

As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes.

This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement.

Description

• Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards
• Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries
• Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators
• Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio
• Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions
• Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations
• Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources
• Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives
• Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams
• Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams
• Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager
• Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing
• Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records
• Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process
• Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements
• Support the implementation of the organisation's customer experience strategy and continuous improvement objectives
• Participate in the Out of Hours rota as required

Profile

• Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment
• Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery
• Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics
• Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules
• Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations
• Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money
• Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment
• Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders
• Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively
• Ability to identify trends, analyse complaints, and implement service improvements proactively
• Experience developing and mentoring technical teams to improve performance and service quality
• Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes
• Ability to work independently, make sound decisions, and manage complex stakeholder relationships
• RICS qualification or working towards qualification (or equivalent) is essential
• Full UK driving licence required

Job Offer

• Competitive salary of £58,664 - £61,751
• Generous annual leave entitlement plus bank holidays
• Pension scheme with employer contribution
• Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio
• Strong focus on professional development, technical training, and career progression
• Collaborative working environment with exposure to operational, technical, and strategic property functions
• Opportunity to directly influence service quality, customer satisfaction, and housing standards
• Agile working arrangements available
• Stable and well-structured organisation with strong operational support systems and long-term investment in housing services