Technical Account Coordinator

Technical Account Coordinator

Location: Milton Keynes (site-based)
Contract: Full-time, permanent
Hours: Monday–Friday, 08:30–17:30 (flexibility required)
Salary: £30,000–£36,000 (dependent on experience)
Benefits: Performance bonus, pension, health plan, retail & gym discounts, company sick pay, income protection, life assurance

About the Role

We are recruiting for a Technical Account Coordinator to join a Quality Assurance team within a well-established food manufacturing business. This role is ideal for someone with strong communication skills, excellent attention to detail, and a proactive mindset.

You will play a key role in ensuring manufacturing processes remain aligned with customer requirements, while supporting strong relationships between technical, production, and commercial teams.

Key Responsibilities

• Build and maintain strong relationships with customer stakeholders
• Manage and resolve customer technical queries and issues professionally
• Provide technical support to internal sales teams
• Work closely with production teams across multiple sites to ensure compliance with customer standards
• Support cross-functional projects, ensuring timely and accurate delivery
• Create and maintain product specifications, including artwork validation
• Monitor and analyse customer KPIs, identifying trends and implementing improvements
• Coordinate customer complaints, including root cause analysis and responses
• Support customer audits, accreditations, and site visits
• Maintain up-to-date knowledge of food safety, regulatory, and compliance standards
• Continuously develop technical and operational knowledge

About You

• Experience in a technical role within food manufacturing
• Food Science degree or equivalent
• Strong communication skills with the ability to build relationships across teams
• Highly organised, methodical, and proactive
• Able to work independently and collaboratively
• Flexible and comfortable in a fast-paced environment
• Strong attention to detail
• Good IT skills, including MS Office
• Willingness to travel occasionally to other sites

Desirable:

• Intermediate French language skills

The Opportunity

This is a great opportunity to join a growing, international food manufacturing business with a strong reputation for quality and innovation.

You’ll be part of a collaborative environment where you can develop your technical expertise, work cross-functionally, and contribute to delivering high-quality products to a wide customer base.