Technical Programme Manager

Job Title: Technical Programme Manager - Price & Promotions ("Stop the Errors")

Contract: 3 months

Location: London (Hybrid - Paddington)

Role Overview

We are seeking an experienced Technical Programme Manager to provide short‑term contract cover for a critical Price & Promotions programme within a large‑scale retail technology environment. This role is required to maintain delivery momentum while a permanent TPM joins the business in June.

The programme is already in flight, with a renewed strategic focus on the "Stop the Errors" initiative-a key priority aimed at addressing master data inconsistencies across pricing, promotions, and in‑store systems. These inconsistencies directly impact customer experience, operational efficiency, and commercial performance.

This contract is suited to a hands‑on TPM who can quickly take ownership of an existing programme, stabilise governance, and act as a delivery lead across multiple teams and delivery partners.

Context & Purpose

• Programme is mid‑delivery, requiring continuity and strong coordination
• Short‑term coverage needed until permanent TPM starts
• Focus increasingly shifting to the "Stop the Errors" workstream
• Initiative targets root‑cause issues across pricing data, promotions, and store execution systems
• High visibility programme with cross‑functional dependencies

Key Responsibilities

• Programme Ownership & Delivery Leadership
• Take end‑to‑end ownership of the existing Price & Promotions programme, ensuring continuity of delivery during the transition period
• Act as the primary delivery lead, maintaining pace and accountability across workstreams
• Step in hands‑on where TPM or BA resources are rolling off, ensuring no gaps in execution

Governance & Coordination

Maintain and lead programme governance across:

• Internal Data teams
• FIT (Food IT) teams
• TCS delivery partners

Ensure clear delivery cadence, reporting, and decision‑making forums are in place

Track progress against milestones, dependencies, risks, and issues

"Stop the Errors" Initiative

• Help shape, structure, and manage the emerging "Stop the Errors" workstream
• Drive clarity around scope, priorities, and ownership across technical and business teams

Coordinate efforts to address master data inconsistencies between:

• Core pricing systems
• Promotions platforms
• In‑store execution and POS systems

Stakeholder & Partner Management

• Work closely with Product, Data, Engineering, and Business stakeholders to align delivery outcomes
• Manage third‑party delivery partners (TCS), ensuring commitments are met and issues escalated appropriately
• Provide clear, concise updates to senior stakeholders on progress, risks, and mitigations

Delivery Fundamentals

• Reinforce strong delivery fundamentals across teams:
• Planning and sequencing
• Dependency management
• Risk and issue escalation
• Change impact assessment
• Ensure deliverables are ready for downstream testing, release, and operational handover

Experience & Skills Required

• Proven experience as a Technical Programme Manager, Senior Delivery Lead, or equivalent
• Strong background delivering complex, cross‑functional technology programmes
• Experience working within data‑heavy environments, ideally involving pricing, promotions, or master data
• Confident working with multiple delivery teams and external partners
• Strong governance, planning, and stakeholder management skills
• Ability to operate effectively in in‑flight programmes, quickly building context and driving outcomes
• Comfortable in agile or hybrid delivery environments

Why This Role?

• Short‑term, high‑impact assignment with clear objectives
• Opportunity to stabilise and shape a critical initiative with direct customer and commercial impact
• Highly collaborative role with visibility across technology, data, and business teams