Technical Sales Support Engineer

The Role
My client is seeking a Technical Sales Support Engineer with an electrical engineering background to join their team in Milton Keynes.

This is an office-based position supporting both customers and the external sales team with technical enquiries, product applications, and engineering solutions. The role would suit someone with a strong electrical engineering background who enjoys problem-solving, technical support, and working closely with both customers and internal teams.

Key Responsibilities

• Provide technical support to customers via telephone and email

• Assist with product selection, application support, and technical enquiries

• Investigate and report on returned products, identifying faults and potential improvements

• Support the introduction and development of new products and solutions

• Conduct market and competitor analysis to support business growth

• Work closely with the sales team to provide technical guidance and application support

• Deliver product training to both customers and internal colleagues

• Support product lifecycle activities, including new product launches and product updates

• Prepare technical reports, documentation, and supporting information where required

• Manage multiple projects and priorities while meeting deadlines

The Candidate
Degree, HNC or HND qualified in Electrical Engineering or a related discipline

Previous experience within an engineering, technical support, applications, or customer-facing engineering role

Strong electrical engineering knowledge with good fault-finding and diagnostic skills

Experience working with automation systems, PLCs, drives, control systems, or similar technologies would be advantageous

Able to communicate technical information clearly to both technical and non-technical audiences

Confident supporting customers via telephone, email, and face-to-face discussions

Methodical problem solver with strong organisational skills

Experience producing technical reports and maintaining accurate records

Able to manage multiple tasks and priorities effectively

Strong interpersonal skills with a proactive and customer-focused approach

Salary
£40k- £45k plus benefits.