Technical Sales Support Engineer

Technical Sales Support Engineer – Northwich - To £35,000, dep on experience

RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs.

If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly.

You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.

Duties will include, but not be limited to:-

• Provide technical support to customers via phone, email and online ticketing systems.

• Diagnose and resolve hardware and software issues quickly to minimise downtime.

• Collaborate with engineering and service teams to escalate and resolve complex technical problems.

• Maintain accurate technical documentation in line with ISO 9000 requirements.

• Conduct root‑cause analysis and develop preventative solutions for recurring issues.

• Deliver technical training and guidance to customers and internal staff.

• Prepare technical proposals, documentation and cost estimates to support sales activities.

• Act as the primary technical contact during sales, after‑sales and service interactions.

• Work closely with product development to communicate customer feedback and influence product improvements.

• Participate in industry events, trade shows, and training sessions to stay current with product developments.

• Support new instrument testing and perform hands‑on electronic work prior to product release.

What can you offer:-

• A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.

• Strong understanding of analogue and digital electronics.

• Confident communicator with an approachable, outgoing personality.

• Ability to explain technical concepts clearly to non‑technical users.

• A proactive, self‑starting mindset with strong problem‑solving skills.

• Comfortable working via phone, email, and ticketing systems.

• Strong organisational skills with the ability to maintain accurate documentation.

• Curiosity, initiative, and a desire to grow into a technical specialist.

This role would ideally suit a candidate with up to three years experience as it it offers:-

• Exposure to customers, engineering, and product development from day one.

• Hands‑on electronics work combined with customer‑facing technical problem‑solving.

• Opportunity to influence product improvements and future releases.

• Clear development path into Technical Sales, Applications Engineering, or Product Support.

Whilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions.

To apply or for further details, please contact RHA Recruitment Solutions