Warehouse Returns Operative

This role is essentially a warehouse returns operative / picker-packer position focused on processing returned accessories and props, checking stock, recording discrepancies, and supporting loss and damage investigations.

What the employer is looking for

Core duties

• Checking returned items back into stock
• Identifying missing, damaged, or incorrectly returned items
• Updating records and using computer systems
• Communicating with customers, sales teams, and production staff
• Labelling and coding stock
• Manual handling and warehouse work
• Supporting the Loss and Damage Manager

Key skills to highlight in an application or interview

1. Attention to detail
   • Accurately checking returned items against records.
   • Spotting missing or damaged stock.
2. Organisation
   • Managing multiple returns efficiently.
   • Keeping accurate records.
3. Communication
   • Handling customer and internal queries professionally.
   • Confident telephone and email skills.
4. Computer literacy
   • Using stock control systems, spreadsheets, and email.
5. Ability to work independently
   • Prioritising workload and meeting deadlines without constant supervision.
6. Physical fitness
   • Comfortable with manual handling and standing for long periods.

Example interview answer

"Why are you interested in this role?"

I am interested in this role because it combines organisation, stock control, and customer service. I enjoy working in a fast-paced environment where accuracy is important. I have good attention to detail and am comfortable using computer systems to keep records up to date. I also work well independently and understand the importance of ensuring returned items are processed correctly so that stock is available for future customers.

Salary breakdown

• Annual salary: £28,089.10
• Hourly rate: £12.71
• Hours: 42.5 per week
• Schedule: Monday–Friday, 8:00am–5:30pm
• Location: NW10, near Stonebridge Park