1st Line IT Support Technician

Castle Employment

1st Line IT Support Technician

Location: Malton, North Yorkshire

Salary: £15-16 per hour (Depnding on experience)

Job Type: Temporary

Working Hours: Monday to Friday, 9:00am - 5:00pm

Working Pattern: Fully office-based, On -site


Are you looking for an opportunity to develop your IT career within an internal IT team where you'll gain hands-on experience and genuine responsibility from day one?

We're recruiting for a 1st Line IT Support Technician to join an established organisation based in Malton. Initially offered on a temporary basis, to begin with.

Working closely with an experienced IT professional, you'll become the first point of contact for users across the business, providing day-to-day technical support whilst developing your skills across Microsoft technologies and business systems.

If you're customer-focused, enjoy solving problems and are looking for a role where you can continue learning, we'd like to hear from you.

What you'll be doing
  • Providing 1st Line IT Support to users across the business.
  • Logging, managing and resolving support requests through the IT ticketing system.
  • Supporting Microsoft 365 applications and user accounts.
  • Assisting with hardware and software troubleshooting.
  • Setting up new users, devices and user permissions.
  • Escalating more complex technical issues where appropriate.
  • Delivering excellent customer service to colleagues across the organisation.
  • Supporting general day-to-day IT administration and projects as required.
What we're looking for We're interested in speaking with candidates who have:

  • Previous experience within a 1st Line IT Support, IT Service Desk or Helpdesk position.
  • Experience supporting Microsoft 365 environments.
  • Excellent customer service and communication skills.
  • Strong attention to detail.
  • A proactive attitude with a willingness to learn new technologies.
  • Good organisational and problem-solving skills.
  • The ability to prioritise workload in a busy support environment.
What's in it for you?
  • Monday to Friday working pattern, no weekend work.
  • 9:00am - 5:00pm hours.
  • On-site parking.
  • Opportunity to join an internal IT team.
  • Hands-on experience supporting a live business environment.
  • Supportive team with opportunities to continue developing your IT skills.
Interested? If you're looking for your next IT Support opportunity and want to join a business where you'll gain valuable experience whilst developing your career, we'd love to hear from you.

Apply today or contact James Long at Castle Employment Group for a confidential discussion.
Apply Now →

Application opens at the source listing. Free for jobseekers.

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