1st Line Technical Support Engineer

Eligo Recruitment Ltd

Technical Support Engineer (Electrical / Electronics / Automation)Basingstoke
£30,000–£35,000 + Full Product Training
Up to £40,000 for candidates with direct industry experience

Looking to come off the tools?Are you an Electrical Engineer, Electronics Technician, Field Service Engineer or Installation Engineer looking for a role that offers greater stability, better work-life balance and genuine long-term career development?
Perhaps you're tired of spending your days travelling between customer sites, being on call, working weekends or battling the British weather.

If you'd still like to use your technical knowledge and fault-finding skills every day but from a modern office environment - this could be exactly what you've been looking for.

Our client is one of the UK's leading manufacturers of automatic gates, traffic barriers, automatic doors and access control systems. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their experienced technical team in Basingstoke.

Please note: This is not an IT Helpdesk role. We are looking for engineers with an electrical, electronics, automation or electro-mechanical background.

The Role: As a Technical Support Engineer, you'll become the first point of contact for installers, engineers and customers across the UK, providing technical advice and helping diagnose faults across a wide range of entrance automation products.
Every day is different. One moment you'll be helping an engineer commission an automatic gate system remotely, the next you'll be identifying electrical faults, assisting with programming or recommending replacement components.

You'll receive comprehensive manufacturer training and be supported by an experienced technical team until you're fully confident across the product range.

Key Responsibilities
  • Provide first-line technical support via telephone and email
  • Diagnose electrical and electronic faults
  • Support engineers with installation, commissioning and programming
  • Assist customers with product selection and applications
  • Identify spare parts and replacement components
  • Escalate complex technical issues where required
  • Build specialist product knowledge across an extensive range of automation products
We'd Like to Hear From Engineers With Experience Such As:
  • Electrical Engineer
  • Electronics Engineer
  • Electronics Technician
  • Electrical Technician
  • Field Service Engineer
  • Service Engineer
  • Installation Engineer
  • Commissioning Engineer
  • Automation Engineer
  • Fire & Security Engineer
  • Access Control Engineer
  • Gate Automation Engineer
  • Automatic Door Engineer
  • Barrier Engineer
  • Electro-Mechanical Engineer
You'll ideally have experience in one or more of the following:
  • Electrical fault finding
  • Electronic diagnostics
  • PLCs or automation equipment
  • Electro-mechanical systems
  • Industrial electrical equipment
  • Access control systems
  • Automatic doors
  • Automatic gates
  • Traffic barriers
  • CCTV
  • Fire & Security systems
Don't worry if you haven't worked specifically with entrance automation before. We're far more interested in your engineering ability, fault-finding skills and willingness to learn than direct product experience.
Salary
  • £30,000–£35,000 for engineers with transferable electrical, electronics or automation experience.
  • Up to £40,000 available for candidates already working within the automatic gates, traffic barriers, automatic doors or access control industry.
What's On Offer:
  • Monday to Friday working
  • Office-based role in Basingstoke
  • No call-outs
  • No weekends
  • No overnight stays
  • Full manufacturer product training
  • Supportive technical team
  • Genuine career progression
  • Opportunity to become the technical expert within a globally recognised engineering business
This is an excellent opportunity for an engineer who enjoys solving technical problems but is looking for a more predictable working week without sacrificing technical challenge.

If you're ready to take the next step in your engineering career, we'd love to hear from you.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
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