24/7 Support Engineer in Sittingbourne
Posted by Intec Select Ltd
£40,000 – £45,000 a year
Sittingbourne · Permanent
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 support engineer to join a team of engineers operating day & night shifts. The role offers working from home / hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.
The chosen candidate must have strong capabilites in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.
They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
- Resolve escalated technical issues across infrastructure, cloud, networking, and applications
- Diagnose, troubleshoot, and implement configuration changes across customer environments
- Manage incidents in line with SLAs, KPIs, and best practice
- Communicate clearly with customers, managing expectations and providing updates
- Maintain accurate ticketing, documentation, and knowledge base articles
- Identify recurring issues and contribute to service and process improvements
- Support projects alongside senior engineers and solutions teams
- Participate in disaster recovery, business continuity, and security activities
- Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
- Minimum of two years’ experience within a 2nd / 3rd Line Support position
- Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
- Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
- Virtualisation (Hyper-V, VMware, Citrix)
- Cloud platforms (Azure, AWS, Google Cloud)
- Networking (LAN/WAN, firewalls, VPNs, routing & switching)
- Hardware, backup, cybersecurity, monitoring, and automation tools
- Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
- Must have able to drive, with access to vehicle.
Two stage interview process, one f2f.
24-7 Support Engineer
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