2nd Line Engineer

IMT Resourcing Solutions

2nd Line IT Support Engineer (Contract)
Location: Cheltenham
Contract Length: 3 Months
Rate: £200 per day (Inside IR35)
Working Pattern: Full-time
 
Our client, a leading organisation within their sector, is looking for an experienced 2nd Line IT Support Engineer to join their IT team on an initial 3-month contract.
 
This is a hands-on support role where you'll provide 2nd line technical support across a broad Microsoft environment, helping to maintain business-critical systems and deliver an excellent user experience.
 
You'll work closely with end users, service desk teams and infrastructure engineers, resolving technical issues, supporting ongoing IT projects and ensuring day-to-day IT operations run smoothly.
 
What You'll Do:
  • Provide 2nd line support for hardware, software and networking issues
  • Troubleshoot and resolve escalated incidents and service requests
  • Support Windows 10/11, Microsoft 365 and Active Directory environments
  • Assist with device builds, deployments and user onboarding
  • Support system upgrades, patching and maintenance activities
  • Manage and update support tickets in line with agreed service levels
  • Document technical solutions and contribute to knowledge base improvements
  • Escalate complex issues to senior technical teams where required
You'll be working within a busy support environment where strong technical troubleshooting skills and excellent customer service are essential.
 
What We're Looking For:
  • Previous experience in a 2nd Line Support Engineer or IT Support role
  • Strong knowledge of Microsoft Windows and Microsoft 365
  • Experience supporting Active Directory and user administration
  • Good understanding of networking fundamentals including DNS, DHCP and TCP/IP
  • Experience with hardware troubleshooting and device deployments
  • Strong problem-solving skills and attention to detail
  • Excellent communication and stakeholder management skills
The ideal candidate will be proactive, adaptable and comfortable working within a fast-paced IT support environment.
 
Why Join?
  • Immediate-start contract opportunity
  • Competitive day rate of £200 per day (Inside IR35)
  • Exposure to a broad range of technologies
  • Collaborative and supportive IT team
  • Opportunity to contribute to ongoing IT projects and improvements
Apply now to join a busy IT function and make an immediate impact within a dynamic technical environment.
Apply Now →

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