2nd Line Support Engineer

Belmont Recruitment are currently looking for a 2nd Line Endpoint Engineer to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

• Provide 2nd line technical support to customers across Norfolk and Suffolk.
• Investigate, diagnose and resolve hardware and software incidents.
• Provide remote and on-site technical support where required.
• Maintain and improve computer hardware and software to support customer productivity.
• Troubleshoot a range of desktop, laptop and end-user technology issues.
• Respond to incidents and problems efficiently, ensuring a high level of customer service.
• Escalate complex technical issues appropriately and work collaboratively with other IT teams.

About You

• Experience providing 2nd line technical support.
• Good knowledge of desktop hardware and software.
• Experience supporting end users both remotely and face-to-face.
• Excellent communication and customer service skills.

Location: Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Coverage: Norfolk & Suffolk

Please reply with an up to date CV ASAP if this role would be of interest to you.