2nd Line Support Engineer

First Base

2nd Line Support Engineer 6956

Location: Stroud, Gloucestershire
Hours: Full Time, Monday to Friday, 9:00am - 5:00pm | Permanent
Salary: Up to £35,000 per annum
MUST HAVE A FULL UK DRIVING LICENCE

Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business.

Key Responsibilities of a 2nd Line Support Engineer:

  • Provide 2nd line technical support for hardware, software and end users

  • Support Windows and MacOS devices across the business

  • Provide support for iOS devices and mobile technologies

  • Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)

  • Support file sharing applications and cloud-based technologies

  • Troubleshoot printers, scanners and other peripheral devices

  • Manage incidents, service requests and changes through the IT service desk

  • Support Meraki wireless infrastructure and Cisco AnyConnect VPN

  • Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV

  • Support VIP users, ensuring a high level of customer service at all times

  • Work closely with colleagues to resolve technical issues and support ongoing IT projects

Key Skills of a 2nd Line Support Engineer:

  • Previous experience within a 2nd Line Support, IT Support or Service Desk role

  • Strong knowledge of Microsoft 365

  • Experience supporting Windows and MacOS environments

  • Knowledge of Microsoft Entra ID (Azure AD)

  • Experience using IT service desk or ticketing systems

  • Excellent troubleshooting and problem-solving skills

  • Strong communication and customer service skills

  • Ability to manage multiple tasks and prioritise workload effectively

  • Proactive and adaptable approach to work

  • Knowledge of networking fundamentals

  • Full UK driving licence

To be considered for this role, please email contact Katie Tyrrell at First Base Employment. 

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