2nd Line Support Engineer

Fortis are working with a great IT service provider to recruit a technical engineer to join their team.  The role will be a mixture of office based (Amersham), client based and home based.  You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in.  We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint.

This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients.  Due to the location of clients having your own transport will be advantageous.

The Role

• Handling 1st & 2nd line issues
• Visiting client sites on a regular basis
• Assisting helpdesk when not on site
• Troubleshooting a variety of technical issues 

Technical Requirements

• Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
• Microsoft Active Directory, DNS and Group Policy
• Microsoft Windows desktops and servers installation and administration
• Networking: IP addressing and routing, switches, VLANs, wireless networks
• Network security (firewalls and filtering) installation and administration

The support engineer will need to be able to prioritise tasks and organise solutions. 

If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.

Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused

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