2nd Line Support Engineer

2nd Line IT Support Technician

Salary: £34,950.44 per annum
Location: Redhill, with some travel to South Croydon
Hours: Monday to Friday, 8:45am – 5:00pm
Benefits: Free parking, generous annual leave, gym membership, pension, excellent training, childcare vouchers and more.

DBS: Ideally, you'll hold a DBS on the Update Service. If not, a DBS check will be required before starting.

Ready to take your IT career to the next level?

We're looking for an experienced 2nd Line IT Support Technician to join a busy and supportive IT team. This is a fantastic opportunity for someone who enjoys troubleshooting, working with people and getting involved in both day-to-day support and wider IT projects.

You'll be working across a modern IT environment, supporting Microsoft 365, Intune, Active Directory, Entra ID and wider infrastructure, while providing excellent technical support to staff and students.

The Role:

As the 2nd Line escalation point, you'll take ownership of more complex technical issues and work closely with the wider IT team.

Key responsibilities will include:

• Providing 2nd Line support and resolving escalated technical issues.
• Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Managing devices using Microsoft Intune and Autopilot.
• Supporting Active Directory, Entra ID and Group Policy.
• Troubleshooting Windows, hardware, software and networking issues.
• Supporting servers, switches, wireless networks and firewalls.
• Installing and configuring laptops, desktops and mobile devices.
• Supporting classroom and AV technology.
• Maintaining strong IT security, including patching, MFA and endpoint protection.
• Keeping technical documentation and ticketing systems up to date.
• Getting involved in IT projects, upgrades, cloud migrations and cybersecurity improvements.

About You:

We're looking for someone who is technically confident, proactive and genuinely enjoys helping people.

You'll ideally have:

• Previous 2nd Line IT Support experience.
• Strong Microsoft 365 and Intune experience.
• Good knowledge of Active Directory, Entra ID and Group Policy.
• Experience with Windows 10/11 and Windows Server.
• Good understanding of TCP/IP, DNS and DHCP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• The ability to work independently while also being a strong team player.
• A proactive approach and the confidence to take ownership of issues.

Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous, as would relevant Microsoft, CompTIA or Cisco qualifications.

Why join?

This is a great opportunity to join a supportive team where you'll have access to excellent training and professional development, work with a varied range of technologies and play an important role in keeping the organisation's IT environment running smoothly.

Apply today to find out more!

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.