3PL Operations Account Manager

Position: 3PL Operations Account Manager

Location: Manchester, M22 area
Salary: £30,000 - £32,000 + Bonus & Dividend Incentives

Hours: Monday - Friday 8:30-17:00

Are you a hands‑on logistics professional who thrives on customer service, teamwork and operational variety? We are supporting an, employee‑owned Contract Logistics & 3PL business in Manchester that is looking for a customer‑focused 3PL Operations Account Manager to join their close‑knit team.

This is a great opportunity for someone who enjoys working collaboratively, isn't afraid to get involved across all operational areas, and wants to be part of a business where **everyone is invested in the company's success and financially rewarded for it.

What You'll Do

• Be the main point of contact for a set portfolio of 3PL client accounts
• Manage stock control, daily order fulfilment, and client operations
• Ensure SOPs and service expectations are met consistently
• Support commercial performance through upselling and client development
• Prepare accurate billing and monitor account activity
• Lead client onboarding with operations support
• Conduct regular client reviews and relationship building
• Highlight process improvements and collaborate on solutions

About You

You'll excel in this role if you are:

• A strong communicator with excellent customer service skills
• Comfortable rolling up your sleeves and getting involved across the business
• Proactive, organised and commercially minded
• A team player who values collaboration and shared success
• Enthusiastic with a "can‑do" attitude

Why This Role Is Special

Our client is proud to be employee‑owned - meaning every team member shares in the financial success of the business, including profit‑related bonuses and dividend‑style payouts based on overall performance.

In addition, the role offers a competitive salary plus:

• Bonus incentive plan linked to individual and company performance
• Dividend payout / profit‑sharing as part of the employee ownership model
• 25 days annual leave + UK bank holidays (standard)
• Referral bonus incentives for recommending new team members
• Pension scheme and other standard employee benefits
• Additional recognition and award schemes celebrating team contribution
• A supportive, team‑centric culture where everyone contributes and is recognised for shared success

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy