3rd line Citrix SME

CBSbutler Holdings Limited trading as CBSbutler

3rd Line Citrix SME

+9 months +

+SC cleared - current active clearance is essential for this role

+Sole British nationals only due to the nature of the project

+Inside IR35

+£290 - £310 a day

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.



Key Responsibilities

  • Provide 3rd Line support for complex Citrix incidents and problems.
  • Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
  • Lead technical investigations, troubleshooting and root cause analysis.
  • Manage and optimise Citrix policies, profiles and end-user experience.
  • Support patching, upgrades, migrations and infrastructure improvements.
  • Work closely with architecture, engineering and cross-functional teams.
  • Proactively identify and resolve defects and recurring issues.
  • Maintain strong customer service and operate in line with ITIL and service management processes.


Essential Skills & Experience

  • Proven experience in a Third Line / Senior Infrastructure Support role.
  • Strong hands-on experience with:
    • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
    • Citrix Cloud
    • NetScaler ADC
    • Citrix WEM
    • Windows Server, Active Directory and Group Policy
    • FSLogix
  • Experience supporting VMware, Hyper-V and/or XenServer environments.
  • Strong knowledge of Windows 10 and Windows 11.
  • Experience with ITIL and enterprise support models.
  • Excellent problem-solving and communication skills.
  • Active SC Clearance is essential.

If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.

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