Accomodation Support Officer

Accommodation Officer

We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.

25hours a week, Monday-Friday

Key Responsibilities

• Act as the first point of contact for tenant and prospective resident enquiries.
• Support applications, bookings, move-ins and move-outs, including right-to-rent checks.
• Maintain accurate occupancy and tenant records.
• Process and track maintenance requests and liaise with contractors.
• Carry out property inspections and health & safety checks.
• Support rent, deposit, direct debit and invoice administration.
• Work with the Marketing and Lettings Officer to maximise occupancy.
• Liaise with NHS Trusts, universities and external partners.
• Respond to customer concerns and support complaint resolution.
• Ensure accommodation remains safe, compliant and well maintained.

Requirements

• Strong customer service and problem-solving skills.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and administrative processes.
• Experience using housing management systems and Microsoft Office.
• Experience in accommodation, housing, property management or hospitality is desirable.
• Knowledge of tenancy agreements, housing regulations and compliance is desirable.

If you have strong customer service and administration experience and are looking for a part-time office-based role, we'd like to hear from you.