Account Executive

Position Summary

As an Sales Co-Ordinator you will be responsible for developing long term relationships with customers.

You will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.

Key Responsibilities:

· Completion of RFQ's from customers

· Negotiating with customers regarding pricing/leadtime for orders

· Processing customer orders

· Progressing any customer queries regarding outstanding orders

· Facilitating business reviews with customers

· Maintain regular customer engagement

· Ensuring the system is updated using active price management including margins

· Analysis of customer schedules to ensure stock availability

· Obtaining up to date forecast information for key customers

· Monthly sales forecasting analysis on key accounts

· Creation of commercial invoices and supporting of customer declarations

· Resolving empty bin queries by liasing with customer & purchasing department

· Regular reviews of any invoice exceptions

· Co-ordinate activities with any quality concerns raised by our customers

· Support and collaborate with AR/AP to resolve invoice discrepancies

· Liase with Warehouse operations to ensure timely fulfilment of customer orders

· Generate customers KPI’s as required

· Any other duties as required by management

Purchasing Responsibilities – (dependant on branch location & requirement)

· Liaising with suppliers regarding pricing/ leadtime for orders

· Product sourcing & resourcing

· Placing PO's with suppliers

· Progressing PO's with suppliers

Education, Experience & Qualifications:

• Proficient in oral, written, and mathematical skills

• Experience of Microsoft Office package including Excel

• Good time management

This job description reflects the current situation and is subject to change based on the needs of the business