Account Manager

Account Manager

Location: Lambourn, West Berkshire
Pay Rate: £14.35 per hour
Hours: Monday to Friday, 9:00 am to 5:30 pm
Contract: Temporary to Permanent (12-week temp-to-perm opportunity for the right candidate)

About the Opportunity

Our client is seeking a dynamic Logistics Account Manager to join their team. This is an exciting chance to be the main point of contact for customers, ensuring excellent service while managing the fast-paced day-to-day operations.

In this role, the successful candidate will build strong customer relationships, collaborating closely with warehouse, transport, and operational teams to ensure seamless logistics processes.

Key Responsibilities:

• Manage a diverse portfolio of customer accounts
• Build strong relationships with clients
• Understand customers' products, processes, and business needs
• Coordinate deliveries and orders
• Liaise with warehouse teams
• Monitor service levels and operational performance
• Produce reports and participate in customer meetings and reviews
• Investigate and resolve operational issues, stock discrepancies, and delivery delays
• Identify potential risks and implement solutions
• Support product launches, promotions, and seasonal peaks
• Seek opportunities to enhance efficiency and reduce costs
• Ensure accurate invoicing and account administration
• Assist with customer onboarding and account development projects

About You

To excel in this role, the ideal candidate will be organised, proactive, and customer-focused, with previous experience in logistics or supply chain operations.

Essential Skills & Experience

• Experience within logistics, warehousing, fulfilment, freight, supply chain, or a similar environment
• Previous experience managing customer or client accounts
• Strong communication and relationship-building skills
• Good understanding of logistics operations
• Ability to prioritise workload and manage multiple tasks effectively
• Strong problem-solving skills and keen attention to detail
• Commercial awareness and proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint
• Familiarity with warehouse management systems (WMS), ERP systems, or logistics software
• Self-motivated and a team player

Desirable Experience

• Background in a 3PL environment
• Knowledge of international freight or import/export processes
• Familiarity with KPIs and service level agreements
• Understanding of customs procedures or bonded warehousing
• Experience analysing operational data and producing reports
• Relevant logistics, supply chain

What We Offer

• Competitive pay rate of £14.35 per hour
• Monday to Friday working hours (9:00 am to 5:30 pm)
• Temporary to permanent opportunity after 12 weeks for the right candidate
• A friendly and supportive working environment
• A varied role with real responsibility and customer interaction

If you have logistics experience and thrive on building strong customer relationships, this could be the perfect opportunity for you! Don't miss out-apply today and take the next step in your career!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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