Internal Account Manager

Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy.

This is an exciting chance to join a thriving business in Doncaster. Our client has experienced rapid growth, expanding to additional premises, and taking on new members of staff over all departments.

Salary: £35,000 to £40,000 Dep. on Exp.

Role Purpose

The Account Manager is responsible for managing and developing key customer accounts, ensuring seamless communication, accurate specification management, and high levels of customer satisfaction. The role acts as the commercial bridge between customers and internal teams, ensuring that expectations are clear, achievable, and delivered to our client’s high standards.

This is a senior customer‑facing role that requires commercial awareness, technical understanding, and strong relationship‑building skills.

Key Responsibilities

Account Management & Customer Relationships

• Own and manage relationships with key fleet, commercial, and public‑sector customers.
• Serve as the primary point of contact for all account‑related communication.
• Conduct regular customer meetings, reviews, and site visits to maintain strong engagement.
• Understand customer requirements, challenges, and future needs to support long‑term partnerships.

Programme & Order Management

• Manage customer orders from initial enquiry through to delivery, ensuring clarity of specification and timelines.
• Work closely with Operations, Engineering and Production Planning to ensure customer requirements are achievable and aligned with capacity.
• Monitor progress of builds and proactively communicate updates, risks, and changes to customers.
• Support the smooth handover of new programmes into production.

Commercial & Contractual Oversight

• Prepare quotations, pricing updates, and commercial proposals in collaboration with internal teams.
• Ensure all work is delivered within agreed commercial terms and profitability targets.
• Identify opportunities for account growth, upselling, and additional services.

Internal Collaboration & Communication

• Translate customer specifications into clear internal instructions for engineering, production, and compliance teams.
• Participate in internal planning meetings to represent customer interests and ensure alignment.
• Support continuous improvement by feeding customer insights back into product development and operational processes.

Quality, Compliance & Customer Satisfaction

• Ensure all customer requirements meet relevant regulatory, safety, and Type Approval standards.
• Manage customer feedback, complaints, and corrective actions professionally and promptly.
• Maintain accurate account records, forecasts, and reporting.

Skills & Experience Required

• Proven experience in account management, customer service, or commercial roles within automotive, engineering, or manufacturing.
• Strong understanding of vehicle conversions, fleet requirements, or technical specifications (advantageous).
• Excellent communication, relationship‑building, and negotiation skills.
• Ability to interpret technical information and translate it into clear customer communication.
• Highly organised, proactive, and able to manage multiple accounts simultaneously.
• Strong commercial awareness and problem‑solving ability.
• Full UK driving licence.

What our client offers

• A customer‑facing role with real influence on customer satisfaction and business growth.
• Opportunity to shape and develop key accounts within a growing conversion business.
• A supportive, dynamic environment with clear progression opportunities.

If you're looking for the next step in your Account Management career and thrive working in a customer-focused, commercially driven environment, please get in touch or apply now!