Account Manager

Account Manager – Hull (occasional travel to Scunthorpe)
Salary: Up to £30,000
Contract: Full-time, permanent
Location: On-site, Hull

We’re looking for a proactive, organised Account Manager to join our team in Hull. You’ll manage key client relationships, oversee day-to-day account activity, and ensure a consistently high level of service across recruitment and workforce management solutions. This is a fast-paced role that requires strong communication, commercial awareness and attention to detail.

Key responsibilities

• Build and maintain strong relationships with clients and candidates.

• Act as the main point of contact for day-to-day account queries and service needs.

• Partner with recruitment and operations teams to meet client staffing requirements.

• Monitor workforce requirements, bookings, attendance and service delivery against agreed standards.

• Provide regular client updates on progress, coverage, performance and any potential risks.

• Identify opportunities to improve service delivery, retention and overall account performance.

• Support reporting, forecasting, client reviews and account performance documentation.

• Ensure processes are completed accurately and in line with policies, contracts and relevant legislation.

• Handle and resolve issues quickly and professionally.

• Maintain accurate records across CRM, scheduling and reporting systems.

What we’re looking for

• Experience in account management, client services, recruitment/staffing, workforce management or a similar customer-focused environment.

• Strong relationship-building and communication skills (phone and written).

• Excellent organisation and time management; able to juggle multiple priorities.

• Commercial mindset with a strong focus on service delivery.

• Confidence managing challenging conversations and resolving issues.

• High attention to detail and accuracy in records and reporting.

• Comfortable using MS Office and CRM/administration systems.

• Proactive, collaborative and solutions-focused approach.

What you’ll get

• A varied role with clear impact on client satisfaction and service quality.

• Exposure to recruitment operations, workforce planning and stakeholder management.

• Supportive team environment with development and progression opportunities.

• The chance to build long-term relationships across a diverse client portfolio.

What we offer

• Award-winning benefits package.

• Structured training and ongoing professional development.

• Supportive, values-led culture with clear progression pathways.

Additional information

• We are an equal opportunities employer and welcome applications from all backgrounds.

• Applicants must have the right to work in the UK.

If you’re customer-focused, commercially aware and enjoy building strong client relationships in a fast-paced environment, we’d love to hear from you.